Payment & Policies
Abilities Adaptive Fitness, LLC
Clear expectations create a better experience.
This Service Agreement defines the policies, terms and expectations for participation in Abilities Adaptive Fitness, LLC. By purchasing membership, classes or booking a one-to-one session, you agree to the terms outlined below.
Scope of Services
Fitness & Wellness Only: All group classes and one-to-one sessions are strictly wellness-focused adaptive fitness programming.
No Skilled Physical Therapy: While services are designed and delivered by a Licensed Physical Therapist, they do not constitute skilled physical therapy rehabilitation, medical diagnosis or treatment.
No Insurance Billing: Abilities Adaptive Fitness, LLC does not provide clinical documentation, treatment codes or superbills for medical insurance reimbursement.
Separate Liability Waiver: Participation requires completion of the standalone Participation Waiver & Assumption of Risk Form.
Booking & Scheduling
Reservations Required: All participants must reserve their spot in advance through the designated booking platform.
Walk-ins cannot be accommodated due to individualized adaptations and strict class sizes designed to support participant safety.
Waitlist: If a class or session is full, participants may join the digital waitlist. When availability opens, notification may be sent via email or text based on selected account preferences.
Cancellations & Lateness
One-to-One Sessions: Cancellations must be made at least 24 hours before the scheduled start time.
Group Classes: Cancellations must be made at least 12 hours before class.
Late class cancellations or no-shows will result in forfeiture of that session from the participant's membership plan.
Late cancellation or no-show for a one-to-one session will result in a charge equal to 50% of the session rate.
Late Arrival: Sessions will still end at their originally scheduled time.
Payments & Refunds
Payment Authorization: Payment is required in full at the time of booking or through automated monthly billing for memberships.
No Refunds: All sales for classes, one-to-one sessions and monthly membership dues are final.
Unused sessions do not roll over from month to month.
Membership Pauses
Monthly memberships may be paused for medical reasons or extended travel for a minimum of 14 days and a maximum of 60 days per calendar year.
Pause requests must be submitted in writing via email at least 7 days before the participant's next billing cycle.
Membership Commitment
Memberships are based on a six-month agreement designed to promote community, consistency, habit-building and meaningful change.
Membership cancellation must be submitted in writing at least one month before the six-month renewal date.
Early cancellation requests will be respected; however, the remaining financial obligation under the six-month agreement remains binding and non-transferable.
A safe, respectful environment comes first.
Every participant plays a role in helping Abilities remain supportive, inclusive and appropriate for everyone.
Privacy, support and participation.
These additional policies help preserve member dignity while allowing caregivers and support persons to participate appropriately.
Photo & Media Release
Photos, audio and video may be captured during classes, one-to-one sessions and studio events. Abilities Adaptive Fitness, LLC may use approved media for educational, promotional, marketing, website and social media purposes.
Privacy & Respect
Media will only be used in a respectful, positive and empowering context. Personal health details or medical information will not be attached to published media without explicit additional written consent.
Personal Care Assistants, Caregivers & Aides
Members who require personal care assistants, caregivers or aides are welcome to bring them. This need will be discussed during the private one-to-one assessment.
Caregiver Roles & Boundaries
Assistants, caregivers and aides are present solely to support the specific member. They may not use studio equipment for their own exercise or instruct other members.
Visitor Waiver
Any assistant, caregiver or aide actively assisting a participant must complete the appropriate visitor waiver.
Participation indicates acceptance of these terms.
By purchasing a membership, registering for a class or booking a one-to-one session with Abilities Adaptive Fitness, LLC, you acknowledge that you have reviewed and agree to the terms and policies outlined in this Comprehensive Service Agreement.